Wise Health System values the partnerships we have with our patients and their loved ones. We are committed to providing you the information you need at your fingertips to make informed decisions about your health care. As part of that commitment, we now post our physicians’ patient satisfaction ratings online.
More information is provided below to Wise Health System patients and family members understand how we capture and report our patient experience ratings.
About Our Survey
Wise Health System is focused on providing an exceptional experience in every care interaction. All ratings are submitted by actual patients and verified by a leading company in the patient satisfaction industry. We measure all aspects of patient satisfaction. To ensure that we are holding ourselves to the highest standards, we partner with an independent patient satisfaction company. National Research Corporation provides the technology to display ratings and comments on our website.
Who Receives the Survey?
The survey is sent to our patients either by text message, email, or a phone call is made to Wise Health System patients within a few days following their appointments. Patients are asked to complete the survey and provide comments regarding specific aspects of care. We use this feedback to improve and enhance the care we offer.
Do You Post All Comments?
Wise Health System is committed to transparency. That means posting all relevant feedback – whether it’s positive or negative. However, we do not post comments that are libelous, profane, or those that risk the privacy of our patients. Every provider rating published regardless of comment status.
What Questions Do We Ask?
Wise Health System utilizes the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician, which was developed by the Agency for Healthcare Research and Quality for use in hospitals and medical practices across the country. The surveys ask patients to evaluate how well their physician communicated, listened, and showed courtesy and respect toward them. Results are used to evaluate patients’ overall perception of care and to identify areas for improvement.
We calculate our star ratings based on responses to the HCAHPS survey questions on the Likelihood to Recommend and Overall rating of Wise Health System.
Can Anyone Complete a Survey or Post a Comment?
No. Only patients that have an experience provided by a Wise Health System service may be selected to receive a survey. The results are based entirely from patients who have actually received care from Wise Health System.
How is Patient Information Protected?
Patient names are not displayed through the online ratings and commentary reviews. All personally identifiable information is removed prior to display.